Cancellation and Refund Policy

Donation Cancellations:

1. Cancellation Process:
   • To cancel a donation, please contact us at udeshnaassam2013@gmail.com and provide the details of your donation.
   • Cancellation requests must be made within 7 days of the donation date.
2. Cancellation Eligibility:
   • Donations can only be cancelled if they have not been utilized for our ongoing projects or initiatives.
   • If the cancellation request is received within the specified time frame and the donation has not been utilized, a full refund will be issued.
3. Refund Processing:
   • Refunds for cancelled donations will be processed using the original method of payment.
   • Once the cancellation request is approved, the refund will be initiated within 10-12 days.
   • It may take additional time for the refund to reflect in your account, depending on your bank or payment processor.
4. Contact Information: For any inquiries or cancellation requests, please reach out to us at:
   • Email: udeshnaassam2013@gmail.com

Refund Policy

Thank you for your generosity in supporting our NGO and contributing to our cause. We appreciate your trust in our organization and are committed to ensuring transparency and accountability in all our operations, including donation collection.

Since donations made to our NGO are considered voluntary contributions, we do not generally offer refunds. However, we understand that exceptional circumstances may arise, and we strive to accommodate our donors to the best of our abilities. Therefore, we have established the following guidelines for refund requests:

1. Unauthorized Transactions: If you believe that an unauthorized transaction has taken place, please contact us immediately at udeshnaassam2013@gmail.com . We will investigate the matter promptly and take appropriate actions to resolve the issue.
2. Technical Errors: In case of technical errors or glitches during the donation process that result in incorrect donation amounts or multiple charges, please notify us at udeshnaassam2013@gmail.com. We will review the situation and, if necessary, initiate a refund for the affected amount.
3. Donor’s Error: If you mistakenly made a donation to our NGO or entered an incorrect donation amount, please inform us within 5-10 days of the transaction at udeshnaassam2013@gmail.com. We will assess your request and, depending on the circumstances, consider issuing a refund.
4. Project Cancellation: In the event that a specific project or initiative, for which you made a donation, is canceled or significantly modified, we will provide you with the option of redirecting your contribution to a similar cause within our organization. If you prefer a refund, please contact us atudeshnaassam2013@gmail.com, and we will process your request accordingly.

Please note the following:

• Refunds, if approved, will be issued using the same payment method used for the original donation.
• It may take up to 5-10 days for the refunded amount to reflect in your account, depending on your bank or payment processor.
• In some cases, we may require additional information or documentation to process a refund request.

If you have any questions or concerns about our refund policy or wish to request a refund, please reach out to us at udeshnaassam2013@gmail.com. We will do our best to address your queries and provide appropriate assistance.

Your support is vital to our mission, and we deeply value your contributions towards making a positive impact in the lives of those in need. Thank you for being a part of our journey.